Privacy Policy

Introduction

At Pype AI ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare voice AI services and visit our website.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Name, email address, and phone number
• Company name and professional information
• Communication preferences and appointment details
• Information provided during voice interactions with our AI system

Health Information

For healthcare providers using our services, we may process Protected Health Information (PHI) as defined under HIPAA. We handle all PHI in compliance with applicable healthcare privacy regulations.

Technical Information

• Device information, IP address, and browser type
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information to:

• Provide and improve our voice AI services
• Process appointment bookings and patient communications
• Respond to inquiries and provide customer support
• Send service updates and important notifications
• Analyze usage patterns to enhance our platform
• Comply with legal obligations and protect our rights

HIPAA Compliance

For healthcare organizations, we act as a Business Associate under HIPAA. We:

• Execute Business Associate Agreements (BAAs) with covered entities
• Implement appropriate technical and organizational safeguards
• Ensure PHI is encrypted in transit and at rest
• Limit access to PHI to authorized personnel only
• Maintain comprehensive audit logs

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (e.g., cloud hosting, analytics)
• Healthcare Partners: With your healthcare provider as necessary to deliver our services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Healthcare data is retained according to applicable regulations and your healthcare provider's retention policies.

Your Rights

Depending on your location, you may have the following rights:

• Access and obtain a copy of your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Object to processing or request restriction of processing
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at the information provided below.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookies through your browser settings.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: