Question 1

What is Pype?

Accepted Answer

Pype automates patient communications for hospitals and chronic care facilities. Our AI voice agents handle appointment reminders, post-discharge follow-ups, and chronic care check-ins over phone and WhatsApp—so your staff doesn't have to. Built specifically for healthcare, trained on real patient conversations.

Question 2

How does Pype help reduce readmissions?

Accepted Answer

Our AI automatically calls patients after discharge to check symptoms, medication compliance, and schedule follow-ups. Early intervention through consistent check-ins helps catch issues before they become ER visits. Hospitals using Pype see up to 48% reduction in readmissions.

Question 3

Is Pype HIPAA compliant?

Accepted Answer

Yes. We're fully HIPAA compliant with BAAs available for all US healthcare customers. All patient data is encrypted at rest and in transit, and we maintain comprehensive audit logs. Our infrastructure is SOC 2 Type II certified.

Question 4

What types of patient calls can Pype handle?

Question 5

How quickly can we get started?

Accepted Answer

Most hospitals are live within 2 weeks. We'll work with your team to configure agents for your specific protocols, integrate with your EMR/scheduling system, and train on your patient communication guidelines. Book a demo at dhruv@pypeai.com and we'll walk you through the setup.

Question 6

Does Pype integrate with our EMR/EHR system?

Accepted Answer

Yes. We integrate with major EMR systems including Epic, Cerner, Meditech, and others via HL7/FHIR APIs. We can pull patient data, appointment schedules, and push call outcomes back into your system. Custom integrations available for enterprise customers.

Question 7

Can Pype speak multiple languages?

Accepted Answer

Pype supports 10+ languages including English, Hindi, Spanish, and regional Indian languages. Perfect for serving diverse patient populations. The AI automatically detects the patient's preferred language and switches seamlessly.

Question 8

How much does it cost?

Accepted Answer

Pricing is based on call volume and use cases. Most hospitals save 60-70% compared to hiring staff or outsourcing to call centers. We offer flexible pricing including per-call, per-patient, or monthly subscription models. Contact us for a custom quote based on your needs.

Question 9

What happens if a patient needs to speak with a human?

Accepted Answer

Pype knows when to escalate. If a patient has complex questions, expresses distress, or specifically requests a human, the call is immediately transferred to your staff with full context of the conversation. You stay in control.

Question 10

How many concurrent calls can Pype handle?

Accepted Answer

Unlimited. Whether you need to call 100 patients or 10,000 for appointment reminders, Pype scales instantly. No wait times, no busy signals. We handle hospitals with 50+ calls happening simultaneously without any issues.

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